Internal & Leadership Communication for EAs, PAs, and Business Support

Boost Your Influence and Impact in Just One Day

1-Day Workshop

Limited Spaces Available

EAs, PAs, and Business Support professionals play a vital role in Internal Communication within their organisations. With up to 60% of companies lacking a long-term Internal Communication strategy - and many having no dedicated IC function - EAs often bridge the gap: aligning messaging, creating content, managing platforms, and supporting leadership communication.

Internal Communication isn’t just for corporate comms – it’s a critical skill for anyone supporting senior leaders and teams. Whether you're crafting executive updates, managing stakeholder expectations, or ensuring smooth team communication, a solid foundation in Internal Communication can elevate your role and your impact.

Who Should Attend?

This course is designed for:

Executive Assistants
Personal Assistants
Business Support Professionals
Office Managers
Team Coordinators
Chiefs of Staff

Ideal for professionals at all levels who support leaders and teams, and want to communicate with greater clarity, confidence and strategic intent.

What You’ll Gain

By the end of the workshop, you’ll be able to:

Communicate with clarity and confidence
Influence without formal authority
Avoid common communication pitfalls and misunderstandings
Strengthen relationships across the business and externally
Support leaders through crises and sensitive situations
Use communication tools (including AI) for efficiency and impact

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Course Overview

What We Cover

Our products come equipped with a range of key features that are designed to make your life easier and your business more successful.

Strategic Communication

Strategy vs Tactics
Setting Clear Communication Objectives and Goals
Developing Communication Plans for Key Initiatives and Projects
Monitoring and Evaluating Communication Effectiveness

Effective Speaking

Structure and Components of a Compelling Speech
Crafting Inspirational Speeches
Tips for Effective Speaking
Autocue or Ad-Lib
Practice Speaking Exercises

Internal Communication Channels

Types of Internal Communication Channels
Channel Audits
Channel Matrix
Using Technology for Efficient Communication
AI and Internal Communication

Crisis Communication

Preparing for and Responding to Communication Challenges and Crises
Maintaining Transparency and Trust During Crisis Situations
Case Studies

Listening as a Communication Tool

Importance of Listening in Internal and Leadership Communication
Data Collection in Internal Communication (Quantitative v Qualitative)
Key Components of Active Listening
Practical Exercises

Ethical and Responsible Communication

Role of Executive Assistants in Promoting Ethical Communication Culture
Upholding Ethical Standards in Communication
Maintaining Confidentiality and Integrity in Communication Processes

Leadership Communication

Identifying Different Communication Styles
Recognising a Leader’s Communication Style
Adapting Communication Style for Effective Leadership

Dates in 2026

11th June
24th September
12th November

Course Timing: 9am – 5pm (with lunch and breaks included)

In-person in Central London – Venue To Be Confirmed

The workshop can also be delivered in-house at your company for groups of 10 or more participants. Please contact hello@comms-exchange.com for further details.

Booking & Pricing

Standard Price: £199

Booking Includes:

Full-day workshop
Refreshments and lunch
Follow-up support
Access to our Alumni Network

Support Beyond the Workshop

All participants are invited to join our private LinkedIn Networking Group – a space to share ideas, ask advice and discuss Internal and Leadership Communication.

Plus, you’ll receive all the course materials and a personal 30-minute 1-to-1 follow-up call with course leader Nicole Bearne, to support you as you apply your new skills in the real world.

Book Now to secure your place – spaces are limited!

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Workshop Feedback

I shared your masterclass with the group and they LOVED it! Everyone found the content relevant and appreciated the practical strategies you provided. One of my clients is in crisis mode and shared that your session was helpful in navigating a stressful situation.

Annie Croner

The structure of the day really helped me better understand what internal communication is (as a general subject but also anchored in an organisation). Practical exercises were also appreciated and helped stimulate and engage the group. I really learned a lot and had a wonderful day with you and the other participants!

Sarah

Loved the workshop, it was a sizeable amount of information to take in but so very interesting. The reading list is awesome, the exercise was great, loved the videos, bringing it all home as to what can be achieved with great communication.

Clare

I also felt that the knowledge shared could be very interesting to implement in a more managerial position (e.g. how to be a good manager) with key insights on speaking, listening, communicating within your own team.

Sarah

Meet Your Course Leader

Nicole Bearne

As the former EA to two Formula 1 Team Principals, one of the unwritten elements of Nicole Bearne’s job was to ensure a clear flow of communication across the team, to build strong connections and keep everyone motivated during challenging times.

In the fast-paced world of Formula 1, where every millisecond counts, teamwork is the key to success. From flawless pit stops to real-time strategy calls, smooth collaboration is essential to win races.

This led Nicole to develop her skills in Internal Communication and create the IC function at the Mercedes-AMG Petronas Formula One Team. Today she is a specialist Internal Communication consultant and trainer, supporting a range of organisations with Internal Communication and Employee Engagement expertise.

Booking Details & Flexible Policy

Click the Book Now button to register and pay securely online. You’ll receive a confirmation email with joining instructions.

Need help? Contact us at hello@comms-exchange.com

Flexible Booking: Can’t attend your selected date? Notify us 14 days in advance to switch to another date or request a full refund.

Ready to elevate your communication skills and make a bigger impact?

Secure your spot today – limited spaces available!

Book Now

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