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Workplace & Leadership Communication Skills

Build the Skills to Communicate with Confidence and Credibility

1-Day Practical Workshop
Limited Spaces Available

Great communication is a skill.

Whether you’re leading a team, managing a project, supporting colleagues, communicating change or simply trying to get people aligned around a shared goal, how you communicate can make the difference between confusion and clarity.

And you don’t need to work in Communications to make a difference.

This practical one-day workshop gives you the foundations of effective workplace and leadership communication, with tools and techniques you can immediately apply in your own team and organisation.

Who Should Attend?

This workshop is for anyone who wants to communicate more effectively within their team or organisation.

It’s particularly valuable for:

  • People managers and emerging leaders
  • Project and programme managers
  • HR and People professionals
  • Executive and Personal Assistants
  • Chiefs of Staff
  • Operations and business support teams
  • Anyone responsible for communicating projects, initiatives or change

No communications experience is required.

What You’ll Gain

By the end of the workshop, you’ll be able to:

  • Communicate with more clarity and confidence
  • Turn communication objectives into practical plans
  • Reduce misunderstandings and common communication pitfalls
  • Listen more effectively and use feedback to improve communication
  • Use communication tools (including AI) for efficiency and impact
Course Overview

What We Cover

A practical introduction to the core skills behind great workplace and leadership Communication.

Strategic Communication

  • Understanding Strategy vs Tactics
  • Setting Clear Communication Objectives and Goals
  • Creating Communication Plans for Teams, Key Initiatives and Projects
  • Monitoring and Evaluating Communication Effectiveness

Effective Speaking

  • Structuring a Clear and Compelling Message
  • Turning Information into a Story People Remember
  • Tips for Effective Speaking
  • Preparing vs Speaking Off-the-Cuff
  • Practical Speaking Exercises

Internal Communication Channels

  • Understanding Different Internal Communication Channels
  • Choosing the Right Channel for the Message
  • Reviewing and Auditing Your Communication Channels
  • Creating a Simple Channel Matrix
  • Using Technology for Efficient Communication
  • AI and Internal Communication

Crisis Communication

  • Preparing for Communication Challenges and Crises
  • Communicating Clearly When the Pressure Is On
  • Maintaining Transparency and Trust During Crisis Situations
  • Real-World Case Studies

Listening as a Communication Tool

  • Why Listening Matters in Internal and Leadership Communication
  • Quantitative vs Qualitative Data
  • Key Components of Active Listening
  • Practical Listening Exercises

Ethical and Responsible Communication

  • Building a Culture of Open, Ethical and Responsible Communication
  • Upholding Ethical Standards in Workplace Communication
  • Communicating Transparently and Responsibly
  • Maintaining Confidentiality and Integrity
  • Building and Protecting Trust

Leadership Communication

  • Identifying Different Communication Styles
  • Understanding and Adapting Your Own Communication Style
  • Helping Leaders Communicate with Greater Clarity and Impact

Dates in 2026

24th September
12th November

Course Timing: 9am – 5pm (with lunch and breaks included)

In-person

Boutique Workplace Co, 222 Bishopsgate, London, EC2M 4QD

(Liverpool Street tube – 2 mins)

Bring the Workshop to Your Organisation

Want to help your whole team communicate more effectively? This workshop can also be delivered in-house for groups of 10 or more participants and can be tailored to the communication challenges and priorities within your organisation.

Please contact hello@comms-exchange.com for further details.

Booking & Pricing

Standard Price: £199 + VAT per person

Booking Includes:

  • Full-day interactive workshop
  • Refreshments and lunch
  • All course materials
  • Follow-up support
  • Access to our Alumni Network

Support Beyond the Workshop

Putting new communication skills into practice is where the real impact happens. Following the workshop, you’ll be invited to join our private LinkedIn Networking Group – a space to continue the conversation, share ideas, ask for advice and discuss internal and leadership communication with fellow participants.
You’ll also receive all the course materials plus a personal 30-minute 1-to-1 follow-up call with course leader Nicole Bearne, giving you the opportunity to discuss how you’re applying what you’ve learned to your own role, team or organisation.

Book Now to secure your place – spaces are limited!

Workshop Feedback

I shared your masterclass with the group and they LOVED it! Everyone found the content relevant and appreciated the practical strategies you provided. One of my clients is in crisis mode and shared that your session was helpful in navigating a stressful situation.

Annie Croner

The structure of the day really helped me better understand what internal communication is (as a general subject but also anchored in an organisation). Practical exercises were also appreciated and helped stimulate and engage the group. I really learned a lot and had a wonderful day with you and the other participants!

Sarah

Loved the workshop, it was a sizeable amount of information to take in but so very interesting. The reading list is awesome, the exercise was great, loved the videos, bringing it all home as to what can be achieved with great communication.

Clare

I also felt that the knowledge shared could be very interesting to implement in a more managerial position (e.g. how to be a good manager) with key insights on speaking, listening, communicating within your own team.

Sarah
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Meet Your Course Leader

Nicole Bearne

Nicole Bearne spent more than two decades working at the heart of Formula 1 teams, where clear communication, strong relationships and exceptional teamwork can make the difference between winning and losing.

Working alongside senior leaders at the highest level of the sport, Nicole saw first-hand how effective communication helps people stay aligned, connected and motivated – particularly in fast-moving, high-pressure environments.

Her career began in executive support, including working as Executive Assistant to two Formula 1 Team Principals. The role gave Nicole a unique perspective on the flow of information through an organisation, the importance of leadership communication and the vital role people throughout a business play in keeping teams connected.

This led Nicole to specialise in Internal Communication and create the IC function at the Mercedes-AMG Petronas Formula One Team.

Today, Nicole is an Internal Communication consultant and trainer, helping organisations, leaders and teams communicate more effectively, strengthen employee engagement and create outstanding workplaces.

She brings more than 25 years of experience from one of the world’s most demanding and high-performance environments to this practical, engaging workshop.

Booking Details & Flexible Policy

Click the Book Now button to register and pay securely online. You’ll receive a confirmation email with joining instructions.

Need help? Contact us at hello@comms-exchange.com

Flexible Booking: Can’t attend your selected date? Notify us 14 days in advance to switch to another date or request a full refund.

Ready to communicate with greater clarity, confidence and impact?

Secure your place on the next workshop.

Dedicated to helping companies build outstanding workplaces that promote human flourishing and high-performance.

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